Frequently Asked Questions

143VPN Frequently Asked Questions/Answers

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General Questions

General Billing and informational questions

We can offer a trial if you open a ticket with us requesting a trial. Please put "Free Trial" as the ticket subject and let us know why you want to use 143VPN.
Yes, as soon as we recieve payment your service will be setup. Keep in mind if you pay with cryptocoin such as BTC, you will have to wait for the confirmations to go through and a few more minutes for the processor to send us the confirmation.
We accept Paypal, BTC, LTC, OMC, and Skrill. You must open a ticket requesting Skrill payment if that is your payment method as it is a manual payment.
We offer a 30% discount when you purchase 10 or more product codes, whether they be monthly, annually or lifetime. Please open a ticket for further inquiry.
You can reach us by opening a ticket on our website here: https://143vpn.com/billing/submitticket.php We recommend you read the knowledgebase for help as most questions can be answered quickly there. https://143vpn.com/billing/knowledgebase.php When opening a ticket, it is helpful if you read this article and follow the format: https://143vpn.com/billing/knowledgebase.php?action=displayarticle&id=30 You can also reach us on Facebook (https://www.facebook.com/143VPN/) and Twitter https://www.twitter.com/143VPN
If you paid via PayPal, you most likely did not wait for PayPal to redirect you to our website. Open a ticket with your transaction ID and PayPal email and we will manually provision your account.
If you paid with BitCoin, our payment processor CoinPayment's waits for 2 transactions. Depending on the performance of the BitCoin network this can take anywhere from 10 minutes to 2 hours. If it has been more than 2 hours, open a support ticket.

Installation and troubleshooting FAQs

Most frequently asked questions regarding installation and common errors.

For Windows you have two options. You can either use the 143VPN client or you can use OpenVPN GUI.
It is recommended to use the 143VPN client as it makes everything very easy.

  1. 143VPN Client
  2. Go to 143VPN.com/downloads and choose the 143VPN Client.
    Download the 143VPN Client
    Run the program as administrator by right clicking on it and selecting "Run as Admin".
    You may be prompted to install a few things, hit yes.
    This may take a few minutes.
    Once it is all done, launch 143VPN as Administrator and enter your VPN credentials.
    You should be able to connect to servers now.

  3. OpenVPN GUI
  4. Download OpenVPN GUI from here. If you have a 32 bit operating system get the 32 bit version, if you have 64 bit operating system get the 64 bit version.
    Install the software, then go to 143VPN.com/downloads and download the OpenVPN Configuartion files. Download the config zip folder.
    Extract the files.
    Place the files in the following directory:
    If you installed the 32 bit version: C:\Program Files\OpenVPN\config
    If you installed the 64 bit version: C:\Program Files (x86)\OpenVPN\config
    Launch OpenVPN-GUI as Admin
    Right click on the OpenVPN-GUI icon in your task bar and you should be able to connect to the different servers.

How do I portforward with this VPN?

After you login to the 143VPN website, click on "Port Forward" on the top menu.
Once you are on this page, choose a server, enter your credentials and enter your port. We recommend a port between 10000-50000 as ports cannot be shared. Once you open the port, use a website like CanYouSeeMe.org to check if it is open.
Make sure something is listening on the port before checking it on CanYouSeeMe.org, we recommend using the Port Listener tool which can be found in the Downloads section on our website.

Windows, Mac, Android, Linux and iOS. We do not provide linux support. For Mac OSX or Linux you can install TunnelBlick. Once it is installed, download the config files from our website and import them into TunnelBlick. Then login with your VPN credentials.
If you are getting an authentication failure error, make sure you are using your VPN credentials and not the website login credentials. Try connecting to another VPN location, if the issue still persists, make sure you don't have 2 packages. If you do have 2 packages, add a "1" after your email, which is your username. Then change your password.
You can change both your customer password for the website, and the VPN client password which is also used for portforwarding. To learn how to change your passwords, please see this article: https://143vpn.com/billing/knowledgebase.php?action=displaycat&catid=4
Uninstall all instances of OpenVPN on your machine. Download the latest version of OpenVPN from here. Make sure it installs a TAP driver/adapter.
The best way to fix a DNS leak is to manually configure your own DNS servers. Go to your Network Adapter properties and set it to Google's. You can also set a DNS server on your router. Please make sure that you clear your DNS cache after doing this. (Open CMD > ipconfig /flushdns)
More details on setting your DNS servers to Google's can be found here
All of our servers are connected a minimum of a 1 Gbit Uplink, but that does not mean you will get 1 Gbit speeds.
When using a VPN, you will never get speeds faster than what you are paying your ISP for.
There are many factors that come into play when determining what speeds you will get a VPN. First and foremost, when using a VPN the bandwidth and throughout of the server you are connecting to is shared amongst all the users that are connected to the server at the time. Second of all, the distance between the servers physical location and your location plays a big role, as the further away you are, the greater the latency.
We highly recommend using the server closest to you to get the best speeds possible.
You should also turn off services that use the internet that you do not need when using the VPN. An example would be torrent clients. Seeding torrents when connected to the VPN will drastically reduce your network performance.
Sometimes we are forced to disable port-forwarding on certain servers due to a high number of abuse reports. These restrictions are generally temporary, and lifted as soon as possible.
To avoid getting port-forward disabled, please refrain from downloading copy-righted material such as Movies/TV Show torrents on non-offshore servers. We do not allow port forwarding in these locations:

- The United States
- Canada

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